Practice Manager
Shellharbour, NSW Location
Part-time (0.8FTE) or full-time (1.0FTE) applications will be considered.
 

About the role

The Practice Manager of FSA Health & Wellbeing is responsible for providing operational and governance oversight of administrative processes for a mental health service with multidisciplined staff. 

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This will be a contract position commencing from February 2024, with the possibility to extend into a permanent role.

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This role requires strong leadership, organisational skills, and the ability to manage a diverse team while ensuring efficient service delivery. The Practice Manager will be responsible for overseeing human resources management, safety protocols, community and stakeholder relationships, scheduling/programming and innovation, good governance and strategic planning, technical aspects, as well as tracking outputs and performance measures.

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Key accountabilities include:

• Direct management of administrative staff;

• Prompt response to matters involving administrative processes and information requests;

• Educating staff on processes and policies and managing compliance on internal and external requirements; and

• Maintaining sustainability of mental health programs through monitoring of consumer experience and service interface.

 

Essential Criteria:

• Strong and comprehensive understanding of administrative procedures, particularly in relation to mental health practices.

• Experience in leading administrative staff

• Demonstrated skills in stakeholder engagement for building positive and supportive working relationships with clients, staff and third parties.

• Demonstrated excellent time and project management skills when working in a busy workplace environment with competing priorities and demands.

• Strong proactive problem-solving ability to resolve day-to-day operational priorities.

• Ability to creatively developing long-term and sustainable processes and procedures.

• High standard of verbal communication skills, interpersonal skills and ability to liaise and negotiate with stakeholders, including clients, staff and third parties.

• Detailed understanding and experience working with a range of funding modalities, i.e., third-party payments including NDIS, Medicare and private health insurance.

• Knowledge of administrative and other relevant software, including customer relation management platforms (e.g., Halaxy, MYOB, and Microsoft Excel)

• Ability to obtain Working with Children’s Check and National Police Check clearances.

 

Benefits & Perks:

• Professional, community-focused and person-centred team culture.

• Annual Training Needs Analysis and Training, Learning and Development Plan.

• Charity Salary Packaging A$15,900 tax-free.

• Rostered Days Off (RDOs).

• Provision of work laptop and phone.

• Paid Annual Family Days at Easter and Christmas.
   

This is a unique opportunity to join a caring, supportive and award-winning community organisation, which has provided more than 30 years of trusted local support to clients.

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As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

If you are interested in this position, please forward an up-to-date resume and cover letter that addresses the essential criteria. For any initial inquiries please contact our HR & Recruitment Coordinator, Samantha Thomas, at samantha.thomas@familyservices.org.au, or 0408 828 260.

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Thank you sincerely for your consideration, we advise that only final candidates will be contacted.

 

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