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Yellow Flowers

Work With Us

Practice Manager
Shellharbour, NSW Location
Part-time (0.8FTE) or full-time (1.0FTE) applications will be considered.

About the role

The Practice Manager of FSA Health & Wellbeing is responsible for providing operational and governance oversight of administrative processes for a mental health service with multidisciplined staff. 

This will be a contract position commencing from February 2024, with the possibility to extend into a permanent role.

This role requires strong leadership, organisational skills, and the ability to manage a diverse team while ensuring efficient service delivery. The Practice Manager will be responsible for overseeing human resources management, safety protocols, community and stakeholder relationships, scheduling/programming and innovation, good governance and strategic planning, technical aspects, as well as tracking outputs and performance measures.

Key accountabilities include:

  • Direct management of administrative staff;

  • Prompt response to matters involving administrative processes and information requests;

  • Educating staff on processes and policies and managing compliance on internal and external requirements; and

  • Maintaining sustainability of mental health programs through monitoring of consumer experience and service interface.


Essential Criteria:

  • Strong and comprehensive understanding of administrative procedures, particularly in relation to mental health practices.

  • Experience in leading administrative staff

  • Demonstrated skills in stakeholder engagement for building positive and supportive working relationships with clients, staff and third parties.

  • Demonstrated excellent time and project management skills when working in a busy workplace environment with competing priorities and demands.

  • Strong proactive problem-solving ability to resolve day-to-day operational priorities.

  • Ability to creatively developing long-term and sustainable processes and procedures.

  • High standard of verbal communication skills, interpersonal skills and ability to liaise and negotiate with stakeholders, including clients, staff and third parties.

  • Detailed understanding and experience working with a range of funding modalities, i.e., third-party payments including NDIS, Medicare and private health insurance.

  • Knowledge of administrative and other relevant software, including customer relation management platforms (e.g., Halaxy, MYOB, and Microsoft Excel)

  • Ability to obtain Working with Children’s Check and National Police Check clearances.


Benefits & Perks:

  • Professional, community-focused and person-centred team culture.

  • Annual Training Needs Analysis and Training, Learning and Development Plan.

  • Charity Salary Packaging A$15,900 tax-free.

  • Rostered Days Off (RDOs).

  • Provision of work laptop and phone.

  • Paid Annual Family Days at Easter and Christmas.

This is a unique opportunity to join a caring, supportive and award-winning community organisation, which has provided more than 30 years of trusted local support to clients.

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

If you are interested in this position, please forward an up-to-date resume and cover letter that addresses the essential criteria. For any initial inquiries please contact our HR & Recruitment Coordinator, Samantha Thomas, at, or 0408 828 260.

Thank you sincerely for your consideration, we advise that only final candidates will be contacted.


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