Goulburn Mental Health Hub

Bungonia National Park, Australia - 10 October 2018_ The sun setting across the mountain r

Services provided include:

Intake Assessment and service navigation
Peer Support
Counselling and therapeutic support with an accredited Mental Health Clinician

Further information can be accessed through our service flyer HERE

Goulburn Mental Health Hub provides a welcoming point of entry to mental health support for the community of Goulburn-Mulwaree LGA (Gundungurra and Ngunnawal Country), and surrounds.

Funded by the South Eastern NSW Primary Health Network (COORDINARE), the Goulburn Mental Health Hub will provide no cost mental health services for 3-6 months to eligible consumers of aged 16 years and older.

Referral & Enquiry

GMMH Referral

Goulburn Mental Health Hub currently has availability for referrals. Referrals can be made through any of the below options. Please note, the referral form is not mandatory.

All referrers and consumers can view our easy-to-read guide on the Consumer Journey to assist with referral HERE.

call us

1800 372 000

(option 2)

visit us

23 Clifford Street

Goulburn

NSW

2580

email us

goulburn.mentalhealthhub@familyservices.org.au

head to health referral line

1800 595 212

referral form

Click HERE

Goulburn Mental Health Hub Process

Inquiry & Intake

Following your referral being received through any of the above methods, our administrative staff will be in contact with you to book an intake phone call with our intake clinician. Once completed, your intake information will then be reviewed by the Program Manager to determine if we are the best service to suit your needs. If deemed suitable, you will be allocated to a mental health clinician and/or peer worker. If we are not considered the best option for you, you will be contacted to discuss other more suitable referral options and supported to make these referrals if necessary.

Initial appointment/s

Once allocated, our administrative staff will contact you to book your initial appointment with a mental health clinician. If you have also opted to see a peer worker, they will get in contact with you directly to book in your first appointment. Your initial appointments will be primarily focused on information gathering, with the clinician and/or peer worker working with you to understand your goals and how to best meet them.

Ongoing appointments

You will work collaboratively with your mental health clinician and/or peer worker to determine the appropriate frequency of sessions over the 3-6 month period. These appointments will generally be booked directly with your worker, however may also be booked through our administrative staff.

Goulburn MH Hub Team

Our Goulburn Mental Health Hub Team

Reshmi Dudley

Program Manager

(she/her)
PACFA Registration: 30253

Reshmi is a Clinical Registered Counsellor who joined our team in 2024. Reshmi holds Bachelor’s Degree in Social Science and Psychology and Masters in Counselling. She has worked in the mental health field for the last 10 years. Reshmi specialises in supporting clients through anxiety, depression and relationship issues. She is dedicated to helping individuals with their life challenges.

Reshmi enjoys working with clients to help them develop strategies and life skills to address their issues, fostering greater independence and resilience. She finds helping others to be fulfilling and rewarding. Reshmi has a special interest in working with anxiety, depression, and stress symptoms, as well as supporting couples.

Reshmi believes in empowering clients with the tools and insights needed to overcome challenges and improve their quality of their life. Reshmi predominately works with Cognitive Behavioural Therapy (CBT), Mindfulness and Solution Focus Therapy.

Reshmi enjoys painting, cooking and watching movies.

Reshmi works Wednesday to Friday.

Cherie McCafferty

Psychologist

(she/her)

AHPRA Registration: PSY0001152502

Cherie is a registered psychologist who joined our team in 2022. Cherie has over 15 years of experience working with children, adolescents and adults. Cherie has been employed across different settings including NSW Health, Non-Government Organisations, and in private practice.

Cherie believes psychology is a positive healing science. She aims to embrace diversity, be inclusive and recovery orientated. She is interested in working with kids, especially those over the age of five and women of all ages.

Cherie aims to be client centered and flexible in her treatment approach, providing an individualised approach. Cherie predominately works with best practice therapies including Cognitive Behaviour Therapy (CBT) and Acceptance and Commitment Therapy (ACT) with Mindfulness. She is a qualified Mindfulness and Meditation Coach, Circle of Security Parenting Facilitator and is trained in the Confident Carers Capable Kids (CCCK) Program.

Cherie enjoys going to the beach or the bush, watching live music, hanging out with her family, pets and friends, reading, movies, travel, shopping, fashion and getting coffee.

Cherie provides telehealth appointments on Tuesdays.

Jane Holloway

Mental Health Social Worker & Registered Counsellor

AASW Registration: 441733

PACFA Registration: 28339

Jane is an Accredited Mental Health Social Worker who joined our team in 2023. Jane has worked in hospital settings and currently works at an addiction treatment facility and in private practice. She has degrees in Social Work, Psychology, Gerontology and a Master of Counselling. She has also trained in Art Therapy.

Jane believes people want to heal, change and grow, and enjoys seeing that happen. She has a special interest in working with trauma from early childhood/ adolescence, supporting women leaving/who have left domestic violence, and people struggling with identity, life direction, or a sense of purpose.

Jane aims to be compassionate, curious, authentic, fun, creative, flexible, spontaneous and intuitive. Jane predominately works from a Coherence therapy/ Emotional Reconsolidation therapy, Eye Movement Desensitisation and Reprocessing (EMDR), and Internal Family Systems approach.

Jane enjoys reading books about psychotherapy and Christian mysticism, as well as walking her Belgian Shepherd dogs.

Jane works Wednesdays.

Maddison Holley

(she/her)

Psychologist

AHPRA Registration: PSY0002622514

Maddy is a Psychologist who joined our team in 2023 as part of her university placement.

Maddy is passionate about working with individuals and families, and providing care to those in need within the community. She enjoys working with neurodevelopmental presentations (such as ADHD and autism), bipolar, depression, and anxiety.

Maddy’s therapeutic style is to be empathetic and open-minded. Maddy aims to provide personalised therapy to ensure individuals get as much as possible out of the experience. Maddy has experience predominately using Cognitive Behaviour Therapy (CBT), parent management training, and Acceptance and Commitment Therapy (ACT).

Maddy enjoys reading, spending time with her pets, art, and traveling in her spare time.

Maddy provides telehealth appointments on Monday to Wednesday.

Emma Taylor

Senior Peer Worker

(she/her)

Emma is a Mental Health Peer worker who joined our team in 2024. She has over 5 years of experience in the mental health sector. Emma previously worked in childcare and disability.

Emma’s reason for joining the mental health workforce is that she finds fulfillment in helping others on their recovery journey. Her role as a peer worker supports individuals facing mental health challenges but also plays a crucial part in reducing stigma. Emma believes that by fostering a sense of community, we create a space where people feel understood and accepted, which can be incredibly empowering. Seeing the growth and positive change in those we support is why she does this job. Emma has experience working with a broad range of people and circumstances. She enjoys working with everyone, especially people over the age of 65. She particularly enjoys learning from their stories, experiences and increasing their independence and sense of wellbeing.

Emma aims to be honest and authentic when supporting people. She works with a person led approach, using her own lived experience of mental health challenges while understanding that everyone is the expert of their own lives.

Emma enjoys gardening, reading and camping.

Emma works Monday to Thursday.

Chris Harker

Peer Worker

(he/him)

Chris is a Mental Health Peer worker who joined our team in 2024. He entered the mental health work force after experiencing his own mental health challenges. Chris has a Diploma of Mental Health and has worked in both youth and adult programs.

Chris' reason for joining the mental health workforce is to use his own lived experience to help others through their recovery. He has experienced how systems work, how they can let individuals down and slip through the gaps. Chris has a special interest in working with men, and young people between the ages of 12 and 25.

Chris utilises his own lived experience of mental health to help him connect with clients on a personal level, especially to understand their emotions. He likes to build a working relationship based on trust, being non-judgmental, honesty and open communication. Through this personal connection, he develops a meaningful working relationship with clients. He aims to work as a team to identify client's goals and desires, and discover a process on how these may be accomplished. Chris believes group work can play a significant role in connecting people with their community and develop a long-term support systems, outside of organisations.

Chris enjoys playing soccer, going to the beach and bushwalking.

Chris works Monday, Tuesday, Wednesday and Friday.

What are the benefits of a psychological assessment?

A psychological assessment can help people to better understand their strengths and needs, and provide tailored recommendations to assist their wellbeing across environments. This may include classrooms / workplace modifications and accommodations and suggestions of beneficial follow-up referral support options or interventions. Diagnoses may be provided to help the individual and those around them to better understand their unique experiences.
Where is the psychological assessment conducted?

The majority of assessments we undertake must be completed in-person. Our assessment clinicians are located in our main office at 1 Lamerton Crescent, Shellharbour City Centre. There is ample free parking available nearby. Some assessments may be able to have components, or the entirety completed via telehealth, however please discuss this with us on enquiry.
Who will complete my psychological assessment? Are they appropriately trained?

All of our assessment clinicians are registered psychologists with the Australian Health Practitioner Regulation Agency (AHPRA). Our autism assessment clinicians have been specifically trained in administration and interpretation of autism assessment tools.
How do I enquire about a psychological assessment?

Contact our friendly reception team at 1800 372 000 (Option 2), or send us an email at triage@familyservices.org.au.
Do you have payment plans available?

Yes. Please discuss this with our administrative staff as part of your enquiry.
Can I get a rebate from my health fund?

This is dependent on your health fund. Please reach out to them to get further information on this.
What is your cancellation policy for assessments?

FSA Psychology is fee based due to lack of external funding to provide ongoing sustainability. As such, we are required to enforce cancellation fees where appointments are not attended or where short notice is provided. Appointment reminders are routinely sent via SMS and Email in the lead up to an appointment booking and allow for a minimum of 2 business days’ notice of cancellation. Cancellation requests can be sent via email to triage@familyservices.org.au; by calling our reception on 1800 372 000 (option 2); or by responding to the SMS reminder message. Cancellation and refunds for booking deposit: If you cancel your assessment at least one week prior to the initial consultation, your deposit will be fully refunded. If you cancel with less than one week’s notice and do not reschedule, the deposit will not be refunded. You may reschedule once without losing your deposit. However, if a second reschedule is required, the deposit will be forfeited. Cancellation and refunds for assessment sessions: Cancellations or rescheduling with less than 2 business days’ notice will incur a fee of 25% of the full session cost for the portion of the assessment being cancelled. If we are able to fill the cancelled appointment slot, you will be notified, and the cancellation fee will be waived. However, due to the nature of our service, this is not always possible. Your securely stored debit or credit card will be charged the relevant fee. You will be emailed a receipt following being charged. If you would prefer to pay over the phone or in person, you are required to contact our office prior to the end of the scheduled appointment to arrange your preferred payment. In some cases, future appointments will not be booked until the fee has been paid.

This service is funded by