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 FSA Workforce Mental Health Support

Family Services Australia (FSA) - Workforce Mental Health Support program is a specialised mental health service designed specifically for participants enrolled in the Jobseeker program through Workforce Australia at Family Services Australia. Funded through the Employment Fund delegated to Workforce Australia through the Department of Employment & Workforce Relations, services are free to all participants. Services are available face-to-face through several Northern NSW and Queensland locations including; Tweed Heads South, Burleigh Waters, Southport, Labrador, Springfield Central and Redbank Plains. Additionally, telehealth services can be accessed by participants serviced by FSA Workforce sites across the Gold Coast and Wivenhoe Regions of South-East Queensland.

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Services provided include:

  • Intake assessment

  • Service navigation

  • Psychological intervention and counselling support by our team of accredited Mental Health Clinicians

Referral & Enquiry

WfA Referrals

FSA - Workforce Mental Health Support program currently has availability for referrals. Referrals can be initiated by contacting us on one of the below options. Please note, services are only available for participants who are engaged with FSA's Workforce Australia program. For more information on FSA's Workforce Australia program, more information can be found here

Process

1

Inquiry & Intake

All enquiries can be directed to your Family Services Employment Consultant (EC) during an appointment. Once an eligible referral has been completed, an Intake with one of our qualified Mental Health Clinicians can be booked online. The intake appointment helps in understanding your unique needs and challenges, which is crucial for developing a tailored treatment plan. During an intake assessment, the clinician may ask questions about your medical and mental health history, current symptoms, and goals for counselling. The intake process is designed to build a strong, trusting therapeutic relationship from the beginning, making you feel safe and supported

2

Initial appointment

The initial appointment typically builds on the information gathered during the intake session with some deeper exploration of your concerns and challenges. You will also co-create a treatment plan mapping out the work you will do with your worker in more detail, including setting goals for treatment. When appropriate, your worker will introduce you to different therapeutic techniques and tools to help you engage in addressing your concerns. Your worker will be open to your feedback and will make any necessary adjustments to ensure the most optimal experience for you.

3

Ongoing appointments

While there is no set session limit in this program, you will work collaboratively with your worker to determine the appropriate number of sessions to address the issues presented. Ongoing appointments will be booked by your worker throughout your treatment window, and at times may also be booked by our administrative team to ensure continuity of care.

WfA Team

Our FSA - Workforce Mental Health Support Team

Frequently asked questions

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© 2025 Family Services Australia. All rights reserved.

ABN 47 907 536 122

Phone 1800 372 000 (Option 2)

Email FSApsychology@familyservices.org.au

      Address 1 Lamerton Crescent, Shellharbour City Centre NSW 2529

Postal Address PO Box 291, Shellharbour City Centre NSW 2529

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We acknowledge the Traditional Custodians of the land on which we live and work, and of the many different nations across the wider regions from which we all come. We pay our respects to the Elders, past and present as the holders of the memories, the traditions, the culture, and the spiritual well-being of the Aboriginal and Torres Strait Islander peoples across the nation. 

Family Services Australia is a registered ‘Welcoming Place’ through ACON's ‘Welcome Here Project’.


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