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 FSA Workforce Mental Health Support

Family Services Australia (FSA) - Workforce Mental Health Support program is a specialised mental health service designed specifically for participants enrolled in the Jobseeker program through Workforce Australia. Funded through the Employment Fund delegated to Workforce Australia through the Department of Employment & Workforce Relations, services are free to all participants. Services are available face-to-face through several Northern NSW and Queensland locations including; Tweed Heads South, Burleigh Waters, Southport, Labrador, Springfield Central and Redbank Plains. Additionally, telehealth services can be accessed by participants across the Gold Coast and Wivenhoe Regions of South-East Queensland.

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Services provided include:

  • Intake assessment

  • Service navigation

  • Psychological intervention and counselling support by our team of accredited Mental Health Clinicians

Referral & Enquiry

WfA Referrals

FSA - Workforce Mental Health Support program currently has availability for referrals. Referrals can be initiated by contacting us on one of the below options. Please note, services are only available for participants who are engaged with a Workforce Australia program. For more information on FSA's Workforce Australia program, more information can be found here

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Process

1

Inquiry & Intake

All enquiries can be directed to your Family Services Employment Consultant (EC) during an appointment. Once an eligible referral has been completed, an Intake with one of our qualified Mental Health Clinicians can be booked online. The intake appointment helps in understanding your unique needs and challenges, which is crucial for developing a tailored treatment plan. During an intake assessment, the clinician may ask questions about your medical and mental health history, current symptoms, and goals for counselling. The intake process is designed to build a strong, trusting therapeutic relationship from the beginning, making you feel safe and supported

2

Initial appointment

The initial appointment typically builds on the information gathered during the intake session with some deeper exploration of your concerns and challenges. You will also co-create a treatment plan mapping out the work you will do with your worker in more detail, including setting goals for treatment. When appropriate, your worker will introduce you to different therapeutic techniques and tools to help you engage in addressing your concerns. Your worker will be open to your feedback and will make any necessary adjustments to ensure the most optimal experience for you.

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3

Ongoing appointments

While there is no set session limit in this program, you will work collaboratively with your worker to determine the appropriate number of sessions to address the issues presented. Ongoing appointments will be booked by your worker throughout your treatment window, and at times may also be booked by our administrative team to ensure continuity of care.

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WfA Team

Our FSA - Workforce Mental Health Support Team

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Cameron Ashley

Team Leader (Counselling)

PACFA Registration:11438

Cameron is a Counsellor and Psychotherapist who joined our team in 2025. Cameron has been practicing for over 8 years in both private practice and the government sector, including co-owning and running 2 Allied Health practices. Cameron has experience managing practitioners and is excited to be working as part of FSA's multidisciplinary team. 

 

Cameron's philosophy has a humanistic focus. He believes that we are all trying to live our life as best as we can with the circumstances that we are in. He believes that each of us experiences pain and how we process and explore that pain will determine the future of our lives. 

 

Cameron has a preference for working with clients who have experienced physical and psychological trauma, health issues and addiction, and utilises a curious, open, deep and adaptable therapeutic style. Cameron draws from Cognitive Behavioural Therapy, Dialectical Behaviour Therapy, Acceptance and Commitment Therapy, Mindfulness, Relaxation practices and process-oriented psychology approaches.

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Cameron enjoys nature, including surfing, camping and fishing with his kids. Cameron is also very passionate about learning about health, healing and psychology, and how he can apply it to his own life. 

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Cameron works Monday to Friday.

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Darron Crocker

Counsellor

(he/him)

Australian Counselling Association (ACA) Registration: 28718

Darron is Registered Counsellor who joined our team in 2024. Prior to joining FSA, Darron worked in Family Preservation Reunification services supporting families, and in Bushfire Recovery services using group and individual therapy. Darron also provided parenting group work to incarcerated individuals. Darron is currently completing a Master of Counselling (trauma specialisation).

 

Darron is curious about human beings, what makes them tick and how other humans see the world, themselves, and others.  Darron has a special interest in working with adults, especially males, with anxiety, depression, trauma, behavioural and emotional concerns. 

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Darron aims to provide a safe, calm place for clients where they can explore and discover new ways of viewing themselves, others, and their world. He is warm, compassionate, honest, down to earth and likes to use humour. Darron predominately utilises Acceptance and Commitment Therapy (ACT), Cognitive Behaviour Therapy (CBT) and Dialectical Behaviour Therapy (DBT).

 

Darron enjoys cycling, travelling, walking, kayaking, movies. 

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Darron works Monday to Thursday.

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Noel Payne

Registered Counsellor

(he/him)

ACA Registration: 15708

Noel is a Registered Counsellor who joined our team in 2024. He has a Degree in Human Services/Counselling. Noel has over 3 years' experience working in community crisis support and individual's life challenges.

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Noel is drawn to the stories and life journeys that we share stories that are common to our society and those stories that are kept in the privacy of individual lives. Noel hopes to explore what these stories mean to those who are travelling through life’s changes, struggles, and questions, and how we can adapt and cope with these changes. Noel has a special interest in working with anxiety, grief and loss, life purpose and direction, spirituality and various forms of trauma.

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Noel aims to be cooperative working together towards your wellbeing and health and flexible in the skills and techniques. Noel aims to adapt to changing needs and circumstance of clients. Noel predominately works with Person-centred therapy, Acceptance and Commitment therapy (ACT), Solutions focused, Motivational Interviewing, Body based, nature-based and Spiritual guidance.

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Noel enjoys many forms of the arts: performance, music, visual, sculpture and poetry. He also loves being in and caring for the natural environment.

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Noel works Wednesday to Friday.

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Svetlana Winn

Social Worker

(she/her)

AASW Registration: 479981

Svetlana is an accredited social worker with the AASW, who joined our team in 2024. Svetlana has provided counselling for a number of years working in employment services, rehabilitation, Drug Arm (drug and alcohol), Indigenous and Torres Strait Islander Health Services and Lifeline, providing a Domestic Violence and Suicide Call Back service.

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Svetlana has had the lived experience of a family struggling with physical illness, mental health issues and long-term unemployment. This led to her philosophy of working to ensure the biological, psychological, and social well-being of her clients is focused on finding the best fit profession and employment to help lead to a balanced lifestyle. Svetlana has a special interest in working with anxiety, depression, stress management, trauma, career transitions, grief, loss, people who are dying, Indigenous, Torres Strait Islander and Māori peoples.

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Svetlana aims to build connections, collaboration and strong partnerships through listening to client stories, and together finding a solution to their life challenges to positively move them forward. Svetlana predominately works from Brief Family Therapy, Cognitive Behaviour Therapy (CBT), Compassionate Focused Therapy (CFT), Motivation Interviewing, Narrative Therapy, Strength Based Therapy and Trauma Informed Care (including Trauma Informed Aboriginal and Torres Strait Islander Cultural Capability, Intergenerational Trauma and Intergenerational Healing via Cultural awareness of the various seasons through the year).

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Svetlana enjoys keeping fit. She regularly attends her gym, swims, walks with a Heart Foundation group, attends Infusion yoga classes and practices meditation daily.

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Svetlana works Monday to Friday.

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Nicole Duffy

Counsellor

(she/her)

Australian Counselling Association (ACA) Registration: 27229

Nicole is a Registered Counsellor and joined our team in 2024. Nicole has degrees in Psychology and Counselling. She has experience as a crisis support worker and working in a residential drug and alcohol rehab/health and wellness retreat. She is a Level 1 student of Hakomi Mindful Somatic Psychotherapy.

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Nicole believes that each person is innately good and possesses an inner strength and wisdom that naturally guides them towards healing and wholeness. Nicole’s therapy process uses vulnerability and authenticity to help you feel seen and accepted by others. She takes great pleasure in being a compassionate witness and support for others on their journey of healing and growth. Nicole has a special interest in working with anxiety, depression, helping people to develop a relationship with the parts of themselves that they struggle with (such as self-critical, perfectionist, or self-sabotaging parts) and supporting them to understand, appreciate and care for these parts of themselves.

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Nicole aims to be warm and compassionate. She attempts to hold a safe space so clients can explore their challenging thoughts and emotions with curiosity, compassion and non-judgement. She aims to empower clients to gain insight into their experiences, to realise their innate goodness and strength, and to cultivate compassion for themselves. Nicole predominately uses somatic psychotherapy, Internal Family Systems (IFS) and Acceptance and Commitment Therapy (ACT).

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Nicole enjoys everything to do with the beach - surfing, diving, snorkelling. She loves hiking, boxing, wholesome time with good friends, and getting lost in a good book.

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Nicole works Tuesday to Thursday.

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Max Rankin

Counsellor

(he/him)

Australian Counselling Association (ACA) Registration: 17862

Max is a Registered Counsellor who joined our team in 2024. Additionally, Max has worked with unemployed and disadvantaged people and students transitioning into the workplace.  

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Max believes in walking with people out of their pain towards their potential with a special interest in working with people who have experienced trauma. 

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Max aims to be warm and respectful. Moreover, he particularly enjoys working with individuals who have the courage to face their challenges. Max predominately works with Cognitive Behavioural Therapy (CBT), Dialectical Behavioural Therapy (DBT) Solution Focused Therapy (FST) with a focus on Eye Movement Desensitization and Reprocessing (EMDR).   

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As well, Max enjoys watercolor painting and going for walks in nature. He is a husband, father and grandfather. 

 

Max works Monday to Friday. 

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Vagisha Sureka

Counsellor

(she/her)

Australian Counselling Association (ACA) Registration: 25700

Vagisha is a Registered Counsellor who joined the team in 2025. She has previous experience in healthcare, which includes working with young adults, university students and individuals seeking abortion care. She holds a Bachelors and Master’s degree in Psychological Sciences, and a Master of Counselling.

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She is passionate about supporting people navigating anxiety and procrastination, stress, low motivation, grief and loss, relational wounds and trauma. She strives toward integrating values of social justice in her counselling work, creating room for diverse lived experiences.

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Her approach is integrative and responsive to the unique and changing needs of each client. She draws primarily from Acceptance and Commitment Therapy (ACT), Internal Family Systems (IFS), Motivational Interviewing, and Cognitive Behaviour Therapy (CBT).

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Outside of work, Vagisha enjoys experimenting with new recipes and cooking elaborate meals for friends and family. She also has a deep appreciation for performance arts including classical and contemporary dance forms, as well as music.

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Vagisha works Monday to Friday.

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Glen Palmer

Drug & Alcohol Counsellor

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Glen joined our team in 2025 as a Registered Counsellor, bringing 13 years of specialised counselling experience across domestic and family violence (DFV), trauma, child and family work, and men’s behaviour change. His background includes roles as a Specialist Child Trauma Counsellor and DFV Counsellor for women, as well as writing and facilitating a 16-week Perpetrator Intervention Program for male perpetrators of DFV. Glen has held leadership positions, including Service Manager of the Logan Regional DFV Service and Team Leader of Centacare’s Men’s Behaviour Change Program. He has also contributed to sector-wide reform as a member of a specialist DFV committee advising government on amendments to the Domestic Violence Act 2012. Glen’s experience further spans family engagement work in child safety contexts, foster carer case management for children with disabilities, trauma counselling through Victims of Crime Support Services, and child and family counselling post-separation with Relationships Australia.

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Glen believes that it is an incredibly rewarding privilege to enter a client's world and to share their journey of healing and transformation. Glen's therapeutic approach is client centered, trauma informed and relaxed. Glen draws from a range of therapeutic modalities including Acceptance and Commitment Therapy, Expressive / Gestalt Therapy, Motivation Interviewing, Cognitive Behavioural Therapy, Narrative Therapy, Play Therapy and Mindfulness. 

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Glen is passionate about supporting clients who have experienced trauma, including those affected by domestic and family violence, sexual assault, and grief and loss. He also has experience working with perpetrators of violence and sexual harm. Glen’s practice includes addressing the subsequent presentations of trauma, such as addiction, risk-taking behaviours, and patterns of self-sabotage.

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Outside of work, Glen enjoys surfing, playing the piano and guitar, sailing, diving and travel.

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Glen works Wednesdays, Thursdays and alternate Tuesdays.

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Hannah Kennedy

Social Worker

(she/her)

Australian Association of Social Work Registration: 663928

Hannah joined the team in 2026 and brings experience as a community-based social worker, supporting clients across a range of areas including family and domestic violence, housing and homelessness, income instability, and mental health.

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Hannah is passionate about creating a space where clients feel genuinely heard and not judged. She has a particular interest in working with individuals who have experienced family and domestic violence, and is driven by the belief that no one should have to live in fear for their safety. She also values supporting clients who are motivated to break patterns of intergenerational trauma and create meaningful change in their lives.

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Her approach is open-minded and honest, with a foundation in psychodynamic theory. Hannah is interested in understanding how past experiences, relationships, and unconscious processes shape the present, and uses this perspective to support deeper insight and long-term change.

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Outside of work, Hannah enjoys spending time with family and friends, exploring new places for food and drinks, and playing games - especially trivia.

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Hannah works Monday to Friday.

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Fernanda Pereira

Social Worker

(she/her)

Australian Association of Social Work Registration: 681285

Fernanda joined the team in 2026, bringing experience across the mental health, disability, and community services sectors. She has supported people across the lifespan, including children, young people, adults, and older adults, and has experience providing counselling through a university wellbeing clinic.

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Fernanda is passionate about creating safe, respectful, and judgement-free spaces where people feel heard, understood, and empowered. She recognises that every person's story is unique and works collaboratively with individuals to build on their strengths, navigate life's challenges, and achieve meaningful goals that enhance wellbeing and quality of life.

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She has a particular interest in supporting people experiencing mental health challenges, trauma, PTSD and complex PTSD, psychosocial disability, significant life transitions, and people from culturally and linguistically diverse (CALD) communities. Fernanda also enjoys working with children, young people, women, and older adults.

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Her practice is grounded in trauma-informed, recovery-oriented, strengths-based, person-centred, and culturally responsive approaches. She takes a holistic view of wellbeing, recognising the impact of life experiences, relationships, and social environments while supporting individuals to develop resilience and confidence.

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Originally from Brazil, Fernanda is fluent in Portuguese, Spanish, and English, enabling her to support clients from diverse cultural backgrounds.

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Outside of work, Fernanda enjoys strength and performance training, including powerlifting and endurance training. She loves spending time in nature and with family and friends and has a particular passion for dogs, marine life, and activities that encourage movement, connection, and wellbeing.

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Fernanda works Monday to Friday.

Frequently asked questions

An initiative of

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© 2025 Family Services Australia. All rights reserved.

ABN 47 907 536 122

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Phone 1800 372 000 (Option 2)

Email FSApsychology@familyservices.org.au

      Address 1 Lamerton Crescent, Shellharbour City Centre NSW 2529

Postal Address PO Box 291, Shellharbour City Centre NSW 2529

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We acknowledge the Traditional Custodians of the land on which we live and work, and of the many different nations across the wider regions from which we all come. We pay our respects to the Elders, past and present as the holders of the memories, the traditions, the culture, and the spiritual well-being of the Aboriginal and Torres Strait Islander peoples across the nation. 

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Family Services Australia is a registered ‘Welcoming Place’ through ACON's ‘Welcome Here Project’.


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